In carrying out an operation, Caixa retained my card; What should I do?
You should immediately contact the Issuing Bank and report what happened. Call +238 2624066/2626310/2626317/8002424.
I have withdrawn a value that was debited but not waived by the ATM, what should I do?
Based on unavailability of value rather than financial consideration; Eventually, it is not possible to file a complaint with the Issuing Bank of the card with which you performed an operation, presenting your receipt.
I made a withdrawal of a value that was debited to me, but the terminal did not make me available for a fine of the amount in question, what should I do?
In case of cash, you will be asked, the customer should make a complaint to the bank issuing the card, presenting the receipt of the transaction. If you do not have this experience, be aware of the location, data, and (approximate) time of the operation in question.
What happens if you forget to collect the notes for the survey you just completed?
When the customer does not withdraw the notes without time, the ATM collects them for security reasons. The amount of the remuneration can be settled in the debited account, but the communication is made with the Issuing Bank of the Card.
Performing a search, but the terminal does not provide the receipt; How can I get proof of this operation?
In this situation, you can have a 2nd ticket in the "Other Operations" menu.
I made a charge to the card, its value was debited, but not transferred to the said card; What kind should I recreate any sense of regularization of my situation?
You should verify your bank connection by verifying that it was not canceled later. If the transaction is due, you should go to CVMóvel with the receipt to prove the transaction.